COVID-19 Support and Services Update 3.31.2020, see more information here.

We will be updating this page if anything should change due to the COVID-19 situation. If you have any questions regarding our hours of service, check back here for the latest information.

SBA Paycheck Protection Program Borrower Application Form - 3-31-2020


The Paycheck Protection Program prioritizes millions of Americans employed by small businesses by authorizing up to $349 billion toward job retention and certain other expenses.

Small businesses and eligible nonprofit organizations, Veterans organizations, and Tribal businesses described in the Small Business Act, as well as individuals who are self-employed or are independent contractors, are eligible if they also meet program size standards.

For a top-line overview of the program CLICK HERE.

Lenders, more information can be found HERE.  You may direct your borrowers HERE for more information.

The application for borrowers can be found HERE, or can be found as a fillable Blank Form on  

Office Depot is offering COVID-19 workplace safety products - 3-27-2020

FIPCO’s COVID-19 Response – 3.25.2020

There is nothing more important to FIPCO than the health and well-being of you and our employees. In light of the continued spread of the novel coronavirus (COVID-19), we wanted to assure you that FIPCO is well-prepared to take any measures necessary to ensure the safety of all who work and conduct their business with us.

At present, all FIPCO team members are working remotely. We are utilizing our online and remote collaboration capabilities for our employees to communicate with each other, you, and our vendors. 

All FIPCO services and supports continue to be available. 

Our support hours remain unchanged, and you can continue to reach us via 800-722-3498 and any of our support emails:,, and 

Our Information Security, IT Audit and ShareFI Compliance consulting services continue to be available through remote communications. Should you need their assistance during COVID-19, please contact Ken Shaurette, Director of Infosecurity and IT Audit or Jeff Schmid, Director of ShareFI Compliance and Management services.  Like our software and forms support teams, they are just a quick phone call or email away and are happy to answer any questions you may have. 

We know you are extremely busy taking care of your customers, your teams, and your families. We want to assure you that we will continue to support you. Keeping you connected is always, especially in this time of need, our top priority. We will continue to closely monitor developments and follow protocols set forth by local and national agencies/authorities, and will communicate to you any changes from our normal course of business. 

Thank you for your ongoing support. We appreciate your confidence in FIPCO. We are here to help however we can!

Suddenly, Remote Work Is a Necessity, Not an Experiment - 3.24.2020
FIPCO helps banks serve their customers, communities

As efforts to slow the spread of the coronavirus force businesses across the world to shift to remote work, the highly regulated banking industry must grapple with unique challenges. Sending and signing confidential documents securely, adjusting loan agreements, processing loans with a distributed workforce... 

WBA and its wholly owned subsidiary FIPCO are here to help. See the list of solutions below, discounted or complimentary through May 31, to assist banks during these unprecedented times.

Forms, Services and Support Solutions Available:

Deferral Agreement Forms — The tried and trusted WBA form set includes three deferral agreements available to all WBA member institutions through FIPCO. The federal banking regulators have issued guidance encouraging banks to work with customers and clients affected by the COVID-19 pandemic and efforts to slow its spread. The deferral agreements are available for consumer, commercial, and agricultural business loan transactions and can be purchased in hardcopy or as fillable PDFs. The forms were created for use with existing loan agreements between the lender and the customer for deferral of loan payments under an existing loan arrangement. The form provides that one or more installments can be deferred for the number of months agreed to by the lender and noted in the Payment Deferral Agreement. The maturity date would be extended by the number of months that payments were deferred.

The agreements available are:

Note: With regard to a Wisconsin Consumer Act (WCA) covered loan, users cannot charge a deferral fee on a simple interest WCA loan (see applicable DFI letter of when a deferral fee may be charged)

Contact for additional information. 

Loan Processing Central Services — FIPCO’s Loan Processing Services may be the answer to assist you with the influx of loan requests and/or staffing changes or shortages. From March 19, 2020 through May 30, 2020 FIPCO is offering our Loan Processing solution to Compliance Concierge Loan and Mortgage and we are waiving the upfront annual fee during this time frame. All you would be responsible for are the per transaction processing fees based on the loan types.

If you are happy with our LPC services and would like to continue using this service past May 30, 2020, FIPCO will offer a one-time savings of 50% on the upfront annual fee. If you no longer wish to use this service, simply say so.

FastApp — If you are looking for an online presence, FIPCO’s FastApp Online may be the answer! From March 19, 2020 through May 30, 2020 FIPCO is offering our FastApp Online solution AND our interface to Compliance Concierge at no charge. The only cost to you would be the $20 per app fee during this time frame and FIPCO would invoice you monthly.

If you are happy with this solution and would like to continue past May 30, 2020, FIPCO will offer a savings of 50% on the License Fee and Installation Fee.  If you no longer wish to use this FastApp Online, simply say so.

For FIPCO’s Compliance Concierge™ customers:

eSignature powered by DocuSign — eSignature powered by DocuSign may be the answer to assist you with remote loan closings. From March 19, 2020 through May 30, 2020 FIPCO is offering our eSignature powered by DocuSign solution to Compliance Concierge at no charge.

If you are happy with this solution and would like to continue past May 30, 2020, FIPCO will offer a savings of 50% on the upfront License Fee. If you no longer wish to use eSignature powered by DocuSign, simply say so.

Modification Agreements Compliance Concierge customers have access to four different modification agreements for use when working with their clients: 

FIPCO customers interested in accessing these forms should contact Software Support at 800-722-3498 or for detailed instructions. 

If your bank is interested in any of these solutions, please contact for more information about implementation.

Don’t forget to visit WBA’s Coronavirus Resource Center at for updated information and resources related to the COVID-19 pandemic.