Webex is a tool FIPCO® uses for customer support and technical troubleshooting. It allows FIPCO support staff to start a Webex support call where the customer’s computer can be viewed by FIPCO via the Internet. This tool can be used to perform training sessions, demonstrate software, and to solve customer support calls. Both parties view the same information and the users can have an interactive session with the FIPCO staff member, thus making it an excellent learning tool. The transactions performed are channeled through a secure server at the Webex sites throughout the United States.
Per Webex, “everything you share, say and type is protected by end-to-end encryption. And thanks to Cisco’s high security standards, Webex products are some of the most secure collaboration tools available. With some of the most advanced security in the collaboration industry, you know your data, conversations and files are always protected. We keep your information protected from the impact of any breach. The Cisco Webex Cloud is a global, enterprise-scale network designed specifically for highly secure delivery of on-demand applications. It offers a scalable architecture, consistent availability, and multilayer tenant security validated by rigorous independent audits, including SSAE-16 and ISO 27001.”
The Webex session is very easy to setup.
There are a number of circumstances when Webex is useful when working with FIPCO staff such as assisting with Admin and Runside Support Q&A, demonstrations of Compliance Concierge™ and accompanying integrations, remote training sessions, and technical support assistance including assisting with update installations and server conversions, just to name a few.
FIPCO continues to find new uses for Webex. You can put Webex to work the next time you need assistance from a FIPCO software support specialist.