The pandemic has changed many financial institution operations, shifting some processes more online and changing how we maintain customer relationships. Both staff and customers are busy and may not be willing or able to meet face-to-face to fill out a loan application. In this current world, connection comes at a premium and making sure institutions stay connected to customers (even while remote) is key.
To aid in that connection, FIPCO is excited to offer a digital loan application and document collection solution called ConnectFI. ConnectFI eliminates data entry with digital applications and drastically reduces time spent collecting documents, so staff can spend more time doing what they do best: building customer relationships. ConnectFI modules for consumer loans, mortgage, and commercial are available.
Potential borrowers can access loan applications 24/7, either on the institution's website or directly sent to them by a loan officer, so they are able to fill out and update the applications on their own time. Borrowers then upload required documents and receive timely email reminders of outstanding documents to keep the loan moving forward. If a loan officer requires an additional document, they can request extra documents through the loan officer dashboard.
The loan officer dashboard also ensures process transparency. Borrowers, loan officers, and other staff will always be up to date on the status of every loan as they progress through the application process, including outstanding form and document requirements. This reduces the staff time spent collecting documents, keeps everyone on the same page, and makes sure that the loan continues to move forward in a timely manner.
ConnectFI also saves staff time by eliminating data entry for loan applications, borrowers fill out the digital applications and the data transfers directly from the system into your LOS or forms software with our direct integrations.
To learn more about this simple and secure solution, contact FIPCO’s Jeremy Tyler at jtyler@fipco.com or 800-722-3498 Ext. 254.