IT Services Customer Satisfaction Survey

"We are excited to be with FIPCO. The flexibility of this software is exactly what our bank needs. The training was awesome and all our questions were answered "on the spot". Thank you FIPCO for being there for us, we are looking forward to a long lasting relationship."

- Kathleen G Moen, TSB Bank, Lomira

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IT Services Customer Satisfaction Survey

FIPCO appreciates the opportunity to have provided our IT Services to your organization.
Please complete the following brief survey to rate the quality of the services provided.

Name:

Title:

Email:

Company Name:

City:


Why did you choose FIPCO for this engagement? Please select all responses that apply:
ExperienceQualityResponsivenessValueReferralOther
Rate FIPCO's performance on this engagement:
ExcellentGoodFairPoor
FIPCO provided the appropriate resources for the engagement
YesNo
FIPCO delivered the results your company expected
YesNo
FIPCO provided the appropriate level of value in relation to its fees
YesNo
What was your level of satisfaction with FIPCOs' service on this engagement?
ExcellentGoodFairPoor
Overall, what is your level of satisfaction with FIPCO beyond this engagement? (newsletters, round tables, etc.)?
ExcellentGoodFairPoor
What is the likelihood that you would recommend FIPCO to others?
DefinitelyWould consider stronglyMay or may notNot likelyWould not
What is the most important thing we can do to improve our service?

In the future, what other services would you like to see FIPCO offer?

May FIPCO use you as a testimonial or reference for prospective clients?
YesNo
Provide any comments or recommendations where you feel FIPCO could improve on services or delivery of solutions for the future.

Provide any comments where you feel FIPCO provided exceptional value or exceeded your expectations in the delivery of service.

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