Financial Link® mortgage Frequently Asked questions

Q: How do I use the Assets and Liabilities tabs in the Application Phase?

A: Fields can be expanded by moving the curser between the headings where it will turn into an arrow pointing each way. Hold down the left mouse button and slide the column to the left or right.

To delete a row of information, click on the box to the left of the account type. The entire line will turn yellow in color. Click the Delete button at the bottom of the screen.

The address fields are for use in the verifications and should contain the address of the financial institution.

Q: How do I input the assests and liabilities on Joint Accounts?

A: On joint accounts or married individuals, input the assets and liabilities in Debtor #1 for both parties. Use the Joint, Borrower or Co-Borrower drop down lists to distinguish between the owners of the assets or liabilities.

If using the same application for two unmarried individuals, only complete the Assets and Liabilities tabs for Debtor #2 for the information is different from debtor #1.

Q: What is the Real Estate Collateral Description Screen?

A: City/Indexing tab: Physical address, city, zip code fields will be completed with the subject property information. At this time the address information will not default from the customer information screen.

Q: How do I Convert To Loan? (If you choose Convert To Loan, you will be taken to the loan closing side of Financial Link®.)

A: Yes: If you choose Yes, this will put the application in the application mailbox to be processed at a later time. If your bank operates on a network system, anyone on the network who has been given the authority by the Financial Link® Administrator will be able to pull the application from the mailbox to complete the loan closing side for the application.

No: If you select No, you will be taken back to the main screen of the application phase. If you want to save the application to use the next time this customer applies for a loan, click the reset button. The application is now in the Financial Link® Database (file cabinet). Click on the Database icon to retrieve the application from the database.

Q: How do I Preview Forms?

A: When previewing a document, the user has the ability to type information in the aqua colored fields. If the user has only viewed a form and not made any changes to it, the form does not have to be saved prior to clicking the exit button. If the user has made changes to fields that did not have information defaulted in the fields, the user will click the save button (diskette) and then the exit button. If the user has made a change to a field that has information defaulted in it, the user will need to "freeze" the field prior to saving and exiting.

To "freeze" a field, enter the information and double click the field. You will receive a message asking "Are you sure you want to freeze this field?" If answered Yes, the field will turn olive green in color. Users may unfreeze fields in the same manner. Do not freeze fields in an Entry Session.